Who is it aimed at?
Any employees who would like to improve their confidence in being assertive in the workplace. This would be suitable for those who need more confidence in working with customers or clients or for interacting with other staff. It would be a good first step for those looking to progress to a role with more responsibilities.
What does it cover?
The differences between being assertive, being over-confident, being aggressive and being domineering. Discussing situations or scenarios where people may need to be assertive. Participants will have the chance to take part in, or watch, role plays, which can be tailored to your company. They will analyse the reasons people feel they can’t assert themselves and discuss strategies to overcome these barriers.
How long is the course?
A half day course.
|Half Day Course|
|Price per delegate||Fixed course price|
|Fewer than eight delegates||£250|
|Eight or more delegates||£30|